Flight Operation Supervisor

Due to the work environment, applicants need to be able to communicate fluently in Chinese.Flight Operations Management: Ensure punctual, safe, and efficient flight operations. Supervise daily airport ground handling agents to enhance passenger satisfaction per company service standards. Monitor ground service execution to guarantee orderly processes and on-time passenger arrivals.Irregular Flight Handling: Manage flight disruptions (delays/cancellations) by coordinating with airport units, adhering to company regulations and contingency plans. Analyze root causes of irregularities and implement corrective/optimization measures.Safety & Compliance: Assist the Station Manager in implementing the departments Safety Management System (SMS). Monitor branch safety status, conduct risk assessments per company Risk Management Methods, and enforce control measures. Supervise ground handling agents safety performance and support dangerous goods management.Training & Documentation: Update ground service agents on company manuals, safety standards, and operational requirements. Collaborate with the Station Manager and HQ departments to deliver safety/service training. 5. Passenger Relations Address and resolve passenger complaints promptly and effectively per company protocols. Implement service improvements based on valid feedback to uphold company reputation.Crew Support & Reporting:** Facilitate flight crew logistics at the HEL hub. Review operational performance, propose optimizations, and plan future workflows.